To further assist customers, Pepco wants to ensure they understand the factors impacting their bills, the available payment options, and steps they can take to save energy and money, as well as access assistance programs. Customers can visit pepco.com/BillSupport for tools to equip them with additional information on understanding their energy bill, rates and more.

Bill Drivers:

• Colder than average temperatures and changes in rates and the cost of electricity have led to fluctuations in recent electric bills
  • November was an unseasonably warm month, with the average temperature of almost 60 degrees.  December and January saw extreme cold with the average temperature being 40 degrees for December and January 32 degrees.  Based on Heating Degree Days data from the National Weather Service, heating systems had to run 117 percent  more in December 2024 versus November 2024, and 34 percent more in January 2025.
• Additionally, the cost adjustments beginning January 2025 that have led rates include:
  • 1% supply increase (+$1.18 on average)
  • 4% surcharges increase (+$6.34 on average)
    • Main driver: Legislative changes to EmPOWER Maryland surcharge

Pepco is taking the following steps to help customers: 

• No late payments fees for January and February and longer periods for repayment, up to 24 months.
• Suspending disconnections for nonpayment in February.
• Waiving deposits for disconnected customers who are seeking to restore service

Enroll today in Energy Assistance and Programs:

• If you need support with bill payment options, financial assistance, or energy savings, look to Pepco’s new, comprehensive webpage. pepco.com/BillSupport  Customers can also continue to reach out to our Customer Care team directly by calling 202-833-7500.
• Pepco has launched a new Assistance Finder tool to help customers discover the best programs that fit their needs, including financial assistance, bill management, and energy efficiency and savings information.
  
  • Eligible Maryland customers can receive assistance through the Electric Universal Service Program (EUSP), which helps customers pay for a portion of their current electric bill. The Arrearage Retirement Assistance (ARA) program helps customers with large, past due electric bills. If eligible, customers may receive forgiveness of up to $2,000 toward their past due bill. The Utility Service Protection Program (USPP) is designed to help limited income families during the heating season. Information regarding these programs can be found on the Maryland Department of Human Services Office of Home Energy Programs website or by calling 1-800-332-6347.
    
  • Bill payment options and financial assistance, including an assistance finder, budget billing, payment arrangements to help pay off a large balance, or extended payment date plans.
    
  • Ways to save energy and money, including tools to monitor your usage and project your monthly bills, energy savings tips and energy efficiency programs. Pepco.com/saveenergy