A winter storm, with sustained winds between 20 to 30 mph and potential gusts up to 50 mph, periods of heavy rainfall and localized flooding, is forecasted to impact the Pepco service area Tuesday night through early Wednesday morning. The forecasted weather may down trees and tree limbs and cause damage to the local energy grid and result in power outages for customers.

We are committed to providing our customers with safe and reliable energy service and preventing those power outages that can be prevented. We are closely following the weather conditions. Our employees and local contractors remain ready to respond to any issues that may occur. We are prepared for this event and have enhanced our staffing plans to ensure necessary resources are available to respond for our customers. In addition to internal line mechanics and other field workers, Pepco has local overhead line contractors and tree-trimming personnel available to assist in any restoration effort. The company also will have additional customer care representatives available to handle customer emergency and outage calls. Should Pepco need extra assistance, the company can call on shared resources from other nearby companies in the Exelon family.

We encourage customers to report outages and downed wires.

• Safety is our top priority. We urge our customers to stay away from downed wires and other equipment and assume any downed wire or equipment is energized.
• To report an outage or downed wire, call 800-833-7476 or report and track through our mobile app or website at pepco.com/StormPrep
• Customers can text “Out” to 48710 to report their outage.
• Customers must first text “ADD OUTAGE” to 48710 to sign up for this service.
• Customers also can receive outage alerts by signing up online at

pepco.com/Alerts.

• Customers also are encouraged to follow us on Facebook at facebook.com/PepcoConnect/ and on X (formerly Twitter) at https://twitter.com/PepcoConnect to get the latest information from the company.

Customers should prepare for the possibility of flooding. There are important steps customers should take before, during, and after a flood to stay safe.

• Have the number of an electrician, electrical underwriter and plumber handy as part of emergency preparations.
• Protect your electronic equipment. Unplug sensitive electronics or plug computers and other sensitive equipment into surge suppressors. This will protect the equipment from potentially damaging power surges. However, leave at least one light on so you’ll know when power is restored.
• Turn off power to flood-prone basement appliances if it is safe to do so. However, if you have an electric sump pump, you should not turn off the power in your basement.

• If evacuation is necessary, customers should turn off all utilities at the main power switch and close the main gas valve.
• Do not enter basements that are flooded – water at certain levels could be energized.

If localized or coastal flooding occurs, Pepco is prepared to respond quickly and maintain a safe environment for customers, the local community, and our crews.

• We are pre-emptively preparing our system to allow for efficient and safe operation of energy equipment, should we need to de-energize.
• We are coordinating closely with government officials, local public safety officials and our partners at emergency management agencies.
• To keep up to date, customers are encouraged to visit pepco.com,

call 1-877-737-2662, or use our mobile app.  

Reporting Outages or Downed Wires; Requesting Call Backs

• Customers’ reports are vital to Pepco’s restoration efforts. Pepco also recommends that, when reporting an outage, customers request an automated call when their power is restored.  
• Call backs allow Pepco to notify customers when work in their area is completed and they also help Pepco locate outages that may be specific to customers’ homes.